We are definite that you will be satisfied with our products. But in case you are not, perhaps due to size, color or model isn’t right, you can exchange or opt for a refund within 15 days of receiving the order. In case you have not received your order, you have 40 days to submit a claim. In addition.
The following information will help you process your return.
Unopened Item:
You may return any “unopened” products and accessories within 15 days of delivery for a refund. Send the item back in its original packing and condition and we will refund your purchase price for the item. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.
Opened Item:
“Opened” items and accessories can be returned within 15 days of delivery. Simply return the item to us, opened returns must be in saleable condition with its original packing and accessories. The shipping cost will not be refunded if paid.
Cancelled Order:
Once an order has been shipped it cannot be cancelled. If you refuse the item at the time of delivery, it will fall under the standard return policy. The shipping cost will not be refunded if paid.
Change of mind:
You may return an item within 15 days of delivery if you have a change of mind, we will refund your order amount. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.
Ordered by Mistake:
An order that you placed by mistake is eligible for a return within 15 days of delivery, we will refund your order amount. Any delivery charges will not be refunded and will be covered by the customer. The shipping cost will not be refunded if paid.
Damaged Product:
You must take the time to inspect the items as soon as they are delivered. On occasion, the outer carton and packing may look damaged, but the product inside the box is perfectly fine. If you find obvious signs of damage, get back to us along with the pictures of the damaged item highlighting the defect at your earliest convenience so we can process an appropriate claim and coordinate an exchange for you.
Incorrect Item:
If you receive an incorrect item, please get back to us along with the pictures of the incorrect item received so we can arrange and coordinate either a replacement of your choice or a refund. All returns are subject to inspection, before the issue of credit/refund. The shipping cost will be refunded if paid in case of refund.
Limitation for returning the item:
- Any items returned for refund or exchange without original documentation or return form will be rejected. Please clearly state on the invoice/return form the reason for the return or exchange and whether you require a refund or exchange.
All returns are subject to inspection, before the issue of credit/refund.